LLaura M.· Head of Support · 1w★★★★★
48% deflection in week three, and our CSAT went up two points. The gap report rewrote our docs roadmap.
Helpdeskly
Support inbox powered by your own docs.
Customer Support · Subscription · Web / Zendesk / Intercom
Jby Julia Nowak·listed 2026-06-22·★★★★★ 4.5
VISITS/MO
148k
UPVOTES
2.2k
RATING
4.5★
MOM GROWTH
↑4%
Overview
🔒 helpdeskly.com
HHelpdeskly
Illustrative preview — see helpdeskly.com for the real product
About Helpdeskly
Helpdeskly answers support tickets from your own docs. It drafts responses grounded in your help center and past resolved tickets, escalates what it can't answer, and gets measurably better every week.
Teams typically deflect 40–60% of volume within a month while CSAT goes up, not down.
Key features
- ✓ Answers grounded in your docs and past tickets
- ✓ Confidence-based escalation to humans
- ✓ Draft mode: agent approves before sending
- ✓ Gap report: questions your docs don't cover
- ✓ Works with Zendesk, Intercom, Front and email
Pricing
SubscriptionStarter
$59/mo
500 tickets/mo, draft mode
Scale
$199/mo
5k tickets, auto-resolve, gap reports
Pricing shown as listed by the maker on 2026-06-22. Check helpdeskly.com for current plans.
Reviews
★★★★★ 4.5 · 2 reviewsDDiego C.· Support lead · 1mo★★★★★
Draft mode built the team's trust before we turned on auto-resolve. Rollout was smooth.
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